About Us

Last Updated: August 12, 2026
Welcome to Fiorela.
Fiorela is an independently operated online fashion retail store focusing on women’s fashion, dresses and ladies apparel. We focus on stylish, wearable everyday outfits, sustainable design and versatile clothing suitable for daily commutes, casual gatherings, travel and special occasions.
Our official website is www.fiorela.shop, powered by Shopify, a secure global e-commerce platform that supports product display, secure checkout, order processing and after-sales service for customers across Germany.

Who We Are

Fiorela is a standalone online retailer registered in Germany. We are not a third-party marketplace, nor are we an authorised reseller of any external brand unless clearly stated on individual product listings.
As an independent Shopify merchant, our core mission is to deliver a transparent, reliable and seamless shopping experience. Every item is carefully selected with focus on style, fabric quality, practicality and comprehensive after-sales protection aligned with German consumer legislation.

What We Offer

Our primary product range consists of women’s fashion, dresses and occasion wear tailored for local customers. We adhere to three core listing standards:
  1. Stylish and functional: Designed to fit daily and event dressing requirements;
  2. Complete product information: Each page includes size guides, colour variations, material descriptions and delivery notes;
  3. Clear user interface: Simplified layout to help you make confident purchasing decisions.

Order Fulfilment Process

All orders will be processed and dispatched strictly in accordance with our Shipping Policy, Return & Refund Policy and other official website terms and conditions.

We work with trusted local suppliers and fulfilment partners to process orders efficiently and send tracking information to your registered email once items are dispatched.

Our Core Commitment

  1. Accurate product descriptions, real-time pricing and up-to-date inventory status;
  2. Full set of legally compliant store policies available for review before checkout;
  3. Prompt customer assistance for sizing queries, delivery tracking, returns and refunds;
  4. Rigorous payment data security: We never store full debit/credit card numbers or CVV codes on our servers, with all transactions encrypted via Shopify’s PCI DSS certified payment systems.

Business Information

Store Name: Fiorela

Website: www.fiorela.shop

Business Type: Independent Online Fashion Retailer

Main Product Category: Women’s fashion, dresses & ladies apparel

Registered Country: Germany
Full Registered Address:

Fiorela

Norduferstraße, 66538 Neunkirchen, Germany
Support Email: hello@fiorela.shop

Support Phone: +49 6894 2751589
Working Hours (CEST):

Monday – Saturday: 9:00 AM – 6:00 PM CEST

Sunday: Closed
We aim to respond to all valid customer enquiries within 24–48 business hours.

Contact Us

Email: hello@fiorela.shop

Phone: +49 6894 2751589

Website: www.fiorela.shop
Thank you for shopping with Fiorela.