Shipping policy

Last Updated: August 12, 2026

This Shipping Policy governs order processing times, delivery estimates, shipping charges, parcel tracking and delivery-related issues for all purchases made on www.fiorela.shop, compliant with German distance selling regulations and applicable EU consumer directives.

All orders are processed within 1–3 business days. Business days exclude weekends and official public holidays in Germany. Order Cut-off Time: 6:00 PM CEST Any orders placed after the daily cut-off will commence processing on the next working day.

Minor delays may occur during seasonal sales, holiday periods and high-volume promotional events. We will notify you by email if your order faces significant processing delays.

We deliver to all regions within Germany. Final delivery eligibility will be confirmed on the checkout page. It is your responsibility to enter a full, accurate shipping address including house number, street name, town, postcode and valid contact telephone number.

Total Delivery Time = Order Processing Time + Courier Transit Time Standard Domestic Shipping: Processing Period: 1–3 business days Courier Transit: 2–5 business days Total Estimated Lead Time: 3–8 business days

All delivery times are provided as estimates only and are not legally binding. Delays can be caused by courier network backlogs, adverse weather conditions, incorrect address details, local sorting centre disruptions or other circumstances outside our reasonable control.

Free Standard Shipping is applicable to all domestic orders within Germany unless alternative delivery options are selected at checkout. Any upgraded expedited delivery costs will be clearly displayed and confirmed before payment is completed.

A dispatch confirmation email containing your unique tracking number and courier link will be sent once your parcel leaves our warehouse. Tracking information may take 24–72 hours to update fully on the courier’s system; please allow a short waiting period if no movement is initially visible.

Customers hold full responsibility for providing correct delivery details. If you notice an address error immediately after placing your order, please email hello@fiorela.shop as soon as possible. We cannot guarantee address amendments once the order has been processed, packed or collected by the courier.

If your tracking status shows delivered but you have not received the package, or your shipment is lost or stuck in transit, please email us your order number and tracking reference. We will advise you to check building communal areas, neighbours and local courier drop-off points before opening a formal investigation with the delivery provider.

Packages returned to our warehouse due to invalid address, multiple failed delivery attempts or recipient refusal will require a second delivery fee if you request re-despatch. This reshipping cost will be borne by the customer, unless the return was caused by an error on Fiorela’s part.

Please inspect your parcel immediately after delivery. For damaged, defective or wrongly dispatched items, take clear photographs of the outer packaging and faulty goods and send them to hello@fiorela.shop within 48 hours of receipt. We will resolve the issue in line with our Return & Refund Policy.

Contact hello@fiorela.shop urgently if you need to adjust item sizes, colours or cancel your order before it is shipped. Under German consumer law, you hold the statutory 14-day cooling-off period to cancel your contract after receiving goods regardless of our internal processing status. No changes can be made once the parcel has been dispatched.

Brand: Fiorela Website: www.fiorela.shop Email: hello@fiorela.shop Phone: +49 6894 2751589 Registered Address: Norduferstraße, 66538 Neunkirchen, Germany Support Hours: Monday – Saturday 9:00 AM – 6:00 PM CEST, Sunday Closed Response Timeframe: 24–48 business hours